Call Center Technology Demystified
The No-Nonsense Guide to Bridging Customer Contact Technology, Operations and Strategy
By Dave Bengtson, Lori Bocklund
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Book Description
Call Center Technology Demystified clarifies the sometimes complex and often confusing array of technologies that enable call center success. This book will lead you through the labyrinth of customer contact technology jargon, common misperceptions and marketing hype to help you align technology witContinue
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- English Books
- Paperback 375 Pages
- ISBN-10: 0970950780
- ISBN-13: 9780970950789
- Publisher: Call Center Press
- Pub date: Jun 01, 2002
- Dimensions: 1484 mm x 968 mm x 194 mm Just how big is that?
Prices Change currency & sellers
| ISBN | Edition | List | Sale | Seller |
|---|---|---|---|---|
| 9780970950789 | Paperback | -- | $39.95 | bn.com |
| $39.95 | $27.84 | The Book Depository |
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