Crucial Conversations

Tools for Talking When Stakes are High

Average vote of 20
| 3 total contributions of which 3 reviews , 0 quotes , 0 images , 0 notes , 0 video
The New York Times Bestseller! Learn how to keep your cool and get the results you want when emotions flare. When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the ... Continua
Ha scritto il 04/10/15
This book is kind of an assignment from my boss. Yet I enjoyed this very much. The author used very lively and applicable example to illustrate how we are stuck in our communication. The more importantly is that it talks about how we could solve the ...Continua
Ha scritto il 23/10/14
A good summary on the proper attitude towards every kind of confrontation, negotiation or debate on topics that matter (especially useful as soft-skills repertoire for managers).
Ha scritto il 05/09/07
This book shows you a step-by-step tool to prepare, state and follow through your crucial conversation. I particularly like the five-steps STATE process to state your story and CRIB process to reach the mutual goals with your counter party.

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