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Crucial Conversations

Tools for Talking When Stakes are High

By Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler, Stephen R. Covey

(1)

| Paperback | 0071401946 | Details

Book Description

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This Continue

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. This wise and witty guide gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve positive outcomes that will amaze you.

Book Details

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  • English Books
  • Paperback 256 Pages
  • Edition: 1
  • ISBN-10: 0071401946
  • ISBN-13: 9780071401944
  • Publisher: McGraw-Hill
  • Pub date: Jun 18, 2002
  • Dimensions: 22 cm x 15 cm x 2 cm Just how big is that?
  • Also available as: Audio CD, Audio Cassette and Unbound
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