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Crucial Conversations

Tools for Talking When Stakes Are High

By Kerry Patterson

(14)

| Library Binding | 9781417664474

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Book Description

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversContinue

The New York Times Bestseller!

Learn how to keep your cool and get the results you want when emotions flare.

When stakes are high, opinions vary, and emotions run strong, you have three choices: Avoid a crucial conversation and suffer the consequences; handle the conversation badly and suffer the consequences; or read Crucial Conversations and discover how to communicate best when it matters most. Crucial Conversations gives you the tools you need to step up to life's most difficult and important conversations, say what's on your mind, and achieve the positive resolutions you want. You'll learn how to:

Prepare for high-impact situations with a six-minute mastery technique Make it safe to talk about almost anything Be persuasive, not abrasive Keep listening when others blow up or clam up Turn crucial conversations into the action and results you want

Whether they take place at work or at home, with your neighbors or your spouse, crucial conversations can have a profound impact on your career, your happiness, and your future. With the skills you learn in this book, you'll never have to worry about the outcome of a crucial conversation again.

1 Review

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  • This book shows you a step-by-step tool to prepare, state and follow through your crucial conversation. I particularly like the five-steps STATE process to state your story and CRIB process to reach the mutual goals with your counter party.

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    Cyper76 said on Sep 5, 2007 about the Paperback edition | Add your feedback

Book Details

  • Rating:
    (14)
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  • English Books
  • Library Binding
  • ISBN-10: 1417664479
  • ISBN-13: 9781417664474
  • Publisher: Tandem Library
  • Pub date: Jun 01, 2002
  • Also available as: Paperback, Audio CD, Audio Cassette and Unbound
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9781417664474 Library Binding $29.35 $25.09 bn.com
$29.35 $20.93 The Book Depository
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