Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

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The One Minute Manager meets Yum!, the world's largest restaurant company, in this practical guide to making superlative customer service drive your business to success. Customer Mania! tells the story of a company Chairman and how his quest for supe ...Continua
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Ha scritto il 27/06/15
Customer Mania
Customer Mania: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard, Jim Ballard, and Fred Finch presents a framework for creating a customer-focused organization through an actual case study - Yum! Brands - the parent company of...Continua

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