Customer Mania!

It's Never Too Late to Build a Customer-Focused Company

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Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up.In Customer Mania ...Continua
Memoriesfrombooks
Ha scritto il 27/06/15
Customer Mania
Customer Mania: It's Never Too Late to Build a Customer-Focused Company by Ken Blanchard, Jim Ballard, and Fred Finch presents a framework for creating a customer-focused organization through an actual case study - Yum! Brands - the parent company of...Continua

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