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Defensive Design for the Web

How to improve error messages, help, forms, and other crisis points (VOICES)

By 37signals, Jason Fried, Matthew Linderman

(29)

| Paperback | 9780735714106

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Book Description

Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the experts at 37signals (whose clients include MicrosContinue

3 Reviews

4 people find this helpful

From the makers of Tadalist, Basecamp, Backpack, etc, this is a handy reminder of oft-overlooked things to take care of in web usability design. The graphic examples are clear and the words are used economically. Not exactly in-depth, but nonetheless a glimpse into the thinking behind 37signal's del ... (continue)

From the makers of Tadalist, Basecamp, Backpack, etc, this is a handy reminder of oft-overlooked things to take care of in web usability design. The graphic examples are clear and the words are used economically. Not exactly in-depth, but nonetheless a glimpse into the thinking behind 37signal's delightful web apps. Surfing the web would be 9 times more enjoyable if every site goes "defensive."

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Greg Sung said on Oct 13, 2005 | Add your feedback

2 people find this helpful

As the title of the book said, it's defensive, but there's a saying that a good defense is the start of a good attack. Read this book and avoid the errors it named can surely make your web much better and lose less visitors and customers.
Losing less is as important as attracting more, isn't ... (continue)

As the title of the book said, it's defensive, but there's a saying that a good defense is the start of a good attack. Read this book and avoid the errors it named can surely make your web much better and lose less visitors and customers.
Losing less is as important as attracting more, isn't it?

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CCC said on Sep 17, 2007 | Add your feedback

1 person find this helpful

Really great look at steps you can take to disaster-proof your site. Make errors friendly, make forms less intimidating and more helpful, etc. This was a really quick read. Full of great tips, and humor too.

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Jaemi K said on Oct 9, 2008 | Add your feedback