Blog this item

Difficult Conversations

By Bruce Patton, Roger Fisher, Douglas Stone, Sheila Heen

(7)

| Paperback | 9780140277821

Like Difficult Conversations?
Join aNobii to see if your friends read it, and discover similar books!

Book Description

Dealing with your ex-husband, who can't seem to show up reliably for weekends with the kids; navigating a workplace fraught with office politics or racial tensions; saying "I'm sorry" or "I love you".

We all have difficult conversations, no matter how confident or competent we are. And too ofContinue

1 Review

Most difficult conversations are the compounds of
1) we believe we know the truth so we are right
2) we guess the intention of the other parties
3) the other party is to be blamed
4) suppress our feelings in professional communication
5) Identity: who we are and how we see ourselves.
This book hel ... (continue)

Most difficult conversations are the compounds of
1) we believe we know the truth so we are right
2) we guess the intention of the other parties
3) the other party is to be blamed
4) suppress our feelings in professional communication
5) Identity: who we are and how we see ourselves.
This book helps us to address these misconceptions and find a way out
1) understand their stories. This does not mean you have to agree. In addition, being right is not the purpose of any conversation.
2) good intention may also hurt. Disentangle impact and intent
3) analyze what contributes to the mess. All parties nevertheless have their own contribution. Common neglects include avoiding, unapproachable, intersection and problematic role assumptions
4) use "i feel" rather than accusing, judging or attributing. Feeling usually comes in a bundle. Anger is not only anger but with frustration. Joy includes happy and content. Don't evaluate, just share.
5) Identity: am I competent? am I a good person? am I worthy of love? become aware of your identity helps to explain your feelings.
6) be a listener, esp attentive to the aforementioned topics
7) remember you can't change people
8) present the issue as a Third Story, addressing the concerns of both parties without taking an stances. Just like a mediator.
Surprisingly, the discussions on Feeling and Identity are only good reading for our spiritual advancement!

Is this helpful?

Waleswong said on Aug 28, 2011 about the Hardcover edition | Add your feedback