Difficult Conversations

How to Discuss What Matters Most

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Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill. Whether you're dealing with an underperforming employee, disagreeing ...Continua
Waleswong
Ha scritto il 28/08/11
Most difficult conversations are the compounds of 1) we believe we know the truth so we are right 2) we guess the intention of the other parties 3) the other party is to be blamed 4) suppress our feelings in professional communication 5) Identity: wh...Continua

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