Difficult Conversations

How to Discuss What Matters Most

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Members of the Harvard Negotiation Project--which brought you the mega-bestseller Getting to YES--show you how to handle your most difficult conversations with confidence and skill. Whether you're dealing with an underperforming employee, ... Continua
Ha scritto il 28/08/11
Most difficult conversations are the compounds of1) we believe we know the truth so we are right2) we guess the intention of the other parties3) the other party is to be blamed4) suppress our feelings in professional communication5) Identity: who we ...Continua

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