This book gives practical advice for building your assertiveness skills and communicating directly with others. Sample scenarios covering difficult conversations with your partner, friends and family, bosses and colleagues and shows you the right ...
way to get your message across.
ask yourself three questions in handling those difficult conversation:
1) what is happening?
2) what do I feel about it?
3) what would I like to be different?
This book offers countless examples and I do learn a lot.