Enchantment

The Art of Changing Hearts, Minds, and Actions

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Enchantment, as defined by bestselling business guru Guy Kawasaki, is not about manipulating people. It transforms situations and relationships. It converts hostility into civility and civility into affinity. It changes the skeptics and cynics into ...Continua
Ha scritto il 12/11/13
The book is just so so. But I have one noteworthy takeaway: instead of saying "you are welcome", try "I know you'd do the same for me"
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