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Book Description
At the heart of this book are twelve key service/quality improvement areas-or cylinders-that include: signaling commitment; listening to internal/external customers; education and awareness; hiring and orienting; improving processes, and more!
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- English Books
- Paperback 392 Pages
- ISBN-10: 0786303565
- ISBN-13: 9780786303564
- Publisher: McGraw-Hill Companies
- Pub date: Oct 01, 1994
- Dimensions: 1484 mm x 968 mm x 194 mm Just how big is that?
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Prices Change currency & sellers
| ISBN | Edition | List | Sale | Seller |
|---|---|---|---|---|
| 9780786303564 | Paperback | $21.95 | -- | The Book Depository |
| Other editions → | ||||
