Effecting change in an organization is a piece of cake - compared to the real challenge of getting change to stick. Now, the authors of FISH!, the million-plus copy international bestselling book and video phenomenon, have returned with an all-new, stand-alone business parable that shows how anyone can do exactly that. Here is a remarkable way to keep your work vital, alive, and fresh as you navigate staff turnover, tough times, and general run-of-the-mill cynicism and burnout.
When Rhonda, a new manager, takes over from a popular and now promoted boss, she is faced with the problem of how to keep spirits and performance up in a newly-energized unit that has, frankly, started to get bored and cranky and return to its old ways. But then she visits the amazing Tsunami Too, a fictional sushi restaurant that always has a huge line of customers cheerfully waiting for hours to get in. Soon, she realizes that the way to keep her staff and herself motivated and at the top of their game can be learned from a brilliant sushi chef and a bunch of waiters who continually teach one another everything they need to know about giving great customer service, integrating new employees, and maintaining an atmosphere of constant innovation and overall excellence.
FISH! Sticks employs the same kind of easy-to-use story that was used in Fish! to illustrate its three main commitments for continued success: Find IT, Live IT, Coach IT, where the "IT" is each employee's own personal vision, found withing the overall vision for the business. Chock full of easy-to-grasp examples, this book provides advice that is concrete and can produce immediate improvements in employee morale, customer satisfaction, and productivity -- both for the short and long-term.
If you have ever made a change or innovation only to feel soon after that you were backsliding - or if you want to identify what's working in your workplace and make sure that it keeps working - then FISH! Sticks is a book that will help you achieve your goals....Continua