FISH! told the story of a fictional company which transformed itself by applying lessons learned from Seattles famous Pike Place Fish market. Now, with FISH! TALES, readers can learn how real-life businesses and individuals energized their workplaces -- and their lives -- by implementing the lessons from FISH! Best of all, the book stands on its own for newcomers to the FISH! philosophy. FISH! TALES focuses on diverse companies, such as a bustling Sprint regional customer service center, a quiet neuro-surgical unit at a major hospital, and a brilliant car dealership. It features dozens of short takes -- quick and easy ways to apply the FISH! philosophy right now. And it includes a detailed program with specific steps and action plans.
The FISH! philosophy:
Play * Make Their Day * Be There * Choose Your Attitude