Welcome to the ultimate insiders’account of luxury-hotel life

For in-room entertainment, press 1
• Badly behaved guests
• Free-spending international royalty
• Fiascos: angry celebrities, wedding gaffes, and illicit flings

For special guest amenities, press 3
• John Cusack’s dirty laundry
• Nicole Kidman’s pink 800-thread-count Italian sheets
• Morgan Freeman’s secret talent

For the room service menu, press 8
• How to guarantee yourself VIP-level service
• How to think like a hotel thief—and avoid being scammed
• Embarrassing things left in guest rooms

As concierges at one of America’s top luxury hotels, Abigail Hart and Nancy Joyce Callahan have seen it all. And in Great Reservations, they reveal it all—behind-the-scenes secrets of the hotel industry, outrageous profiles of guests, and even some surprising instances of generosity and graciousness. Enjoy your stay.

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