Full disclosure: this reviewer survived 35 years working with the public in public libraries, and can vouch for the truth of everything the author recounts. She relates all the bizarre aspects of working with people, many of whom are stupid and others who simply aren't very bright.
The author relates all the bizarre happenings with humor and warmth, even if some frustration at the bad behavior sometimes shows through.
A fun read about an often misunderstood part of community life. Readers might want to look inward and ask if they've ever said or done similar stupid things while using the library.