To accomplish learning, the book puts the reader--not the other "malevolent" or "difficult" individual(s)--in charge, knowing that abstract organizations don't change, only individuals change. . . who then work together to make changes in their specific relationship and organization.
The book is divided into three parts: Thinking Lessons, Inquiry Lessons, and Application Lessons. The reader walks away with specific maps, methods, and models to put into immediate use....Continua