A "thesaurus" of actual word-for-word responses to the tough questions that face managers. Every day, managers face difficult questions from subordinates, bosses, clients, customers, and colleagues. Handling the tough questions is part of their job ...
- and those that succeed at it know what to say when they're on the hot seat. This resource provides hundreds of answers to the troublesome and sometimes career-threatening questions that get thrown at managers, including: word-for-word responses to even the trickiest or most hostile questions; lists of words to use - and those to avoid - in handling dangerous situations; several choices of response for each tough question, plus expanded tips or principles of communication applicable for each; and insights into the psychological elements of each encounter and how the answers make people feel.