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Managing the Customer Experience

Turning Customers into Advocates

By Joe Wheeler, Shaun Smith

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| Hardcover | 9780273661955

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Book Details

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  • English Books
  • Hardcover 224 Pages
  • Edition: 1st
  • ISBN-10: 0273661957
  • ISBN-13: 9780273661955
  • Publisher: Financial Times Prentice Hall
  • Pub date: Oct 29, 2002
  • Dimensions: 1484 mm x 1097 mm x 129 mm Just how big is that?
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9780273661955 Hardcover $44.99 $26.65 bn.com
$44.99 $34.73 The Book Depository
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