In 1995 the first edition of Performance Consulting introduced a concept which has since become a cornerstone of the human resource, learning organizational development fields: training HR solutions do not take place in a vacuum but must be tied to ...
an organization's business goals. Performance consulting is a process in which a client consultant partner to achieve business goals by optimizing workgroup performance.In this updated edition, Dana Jim Robinson draw on what they've learned since the first edition was published twelve years ago, providing both a robust conceptual framework improved tools techniques to help the reader move from the traditional role to that of a Performance Consultant. They show readers how to form partnerships with management, help to identify performance required to ensure that business goals are achieved assist management in taking actions needed for performance to change. They also illustrate the "how - to's" for assisting management to identify the performance required to achieve business goals; determining the degree to which the work environment supports encourages the performance required.Effective HR learning consultants master both the "science" (the analytical assessment techniques) the "art" (the consultative partnering practices) of performance consulting. For the science of performance consulting, dozens of analytic tools, templates assessment techniques are provided in the book. Regarding the art, the Robinsons describe the concepts practices of ACT - building Access, Credibility Trust - with business managers. In addition, two brand new chapters are dedicated to the skills of reframing requests for solutions into discussion of business goals performance requirements; Initiating business goals discussions with business managers identifying strategic opportunities to partner with those managers in a proactive manner.Performance Consulting Toolkit - The second edition of Performance Consulting references graphic adaptable tools that can be downloaded to support the performance consulting work the Robinsons describe. These tools are available to purchase download from this product page. See the Table of Contents link for the full listing of the tools. Some tools (in Adobe PDF) can be printed shared; others (in Microsoft Word) can be adapted to your specific needs application requirements.