Publisher: HarperCollins Publishers
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KARLETON HELFER said on May 02, 2012, 17:23
Patricia A. Rudder said on Feb 23, 2010, 14:40
Brian Weinstock said on Feb 22, 2010, 15:10
Coral Lake Beach... said on Oct 08, 2009, 19:58
Turansahinkaya said on Sep 08, 2009, 13:02
I'm really enjoying this book as it takes the concept customer service...er, I mean, 'Raving Fans', to the maximum, and it makes you think that you know you can't take it to the extreme the book does...but what can YOU DO?! And for someone like me who works in customer service, I wish to help the customers have the best experience ever...this book has put another burst of inspiration in my application at work!
leahmaree1992 said on Mar 09, 2009, 09:25