Publisher: HarperCollins Publishers
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Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to illustrate the different parts of the process. The book presents cohesive and valuable lessons despite a somewhat cutesy and stylized writing approach.
Read my complete review at: http://www.memoriesfrombooks.com/2015/06/raving-fans-revolutionary-approach-to.html
Memoriesfrombooks said on Jun 16, 2015, 22:39
The following review is based on having read 100+ books in this genre.
Raving Fans is an easy read based on: discovery, decision making, visioning, focus and delivery.
Want to learn something about running a business?
Read Raving Fans.
KARLETON HELFER said on May 02, 2012, 17:23
Patricia A. Rudder said on Feb 23, 2010, 14:40
Brian Weinstock said on Feb 22, 2010, 15:10
Coral Lake Beach... said on Oct 08, 2009, 19:58
Turansahinkaya said on Sep 08, 2009, 13:02
I'm really enjoying this book as it takes the concept customer service...er, I mean, 'Raving Fans', to the maximum, and it makes you think that you know you can't take it to the extreme the book does...but what can YOU DO?! And for someone like me who works in customer service, I wish to help the customers have the best experience ever...this book has put another burst of inspiration in my application at work!
leahmaree1992 said on Mar 09, 2009, 09:25