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Raving Fans

Revolutionary Approach to Customer Service

By Kenneth H. Blanchard

(3)

| Paperback | 9780006530695

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Book Description

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - Continue

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

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Book Details

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  • English Books
  • Paperback 160 Pages
  • ISBN-10: 0006530699
  • ISBN-13: 9780006530695
  • Publisher: HarperCollins Publishers
  • Publish date: 1998-06-15
  • Dimensions: 197 mm x 130 mm x mm Just how big is that?
  • Also available as: Hardcover , Audio CD , Audio Cassette
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