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Raving Fans

Revolutionary Approach to Customer Service

By Kenneth H. Blanchard,Sheldon Bowles

(4)

| Paperback | 9780006530695

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Book Description

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - Continue

With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.

6 Reviews

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  • 1 person finds this helpful

    Raving Fans book review by Karleton Helfer

    The following review is based on having read 100+ books in this genre.

    Raving Fans is an easy read based on: discovery, decision making, visioning, focus and delivery.

    Want to learn something about running a business?

    Read Raving Fans.

    Is this helpful?

    KARLETON HELFER said on May 2, 2012 | Add your feedback

  • 1 person finds this helpful

    Brian Weinstock

    Brian Weinstock is looking forward to reading this book.

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    Brian Weinstock said on Feb 22, 2010 | Add your feedback

  • 1 person finds this helpful

    I'm really enjoying this book as it takes the concept customer service...er, I mean, 'Raving Fans', to the maximum, and it makes you think that you know you can't take it to the extreme the book does...but what can YOU DO?! And for someone like me wh ...(continue)

    I'm really enjoying this book as it takes the concept customer service...er, I mean, 'Raving Fans', to the maximum, and it makes you think that you know you can't take it to the extreme the book does...but what can YOU DO?! And for someone like me who works in customer service, I wish to help the customers have the best experience ever...this book has put another burst of inspiration in my application at work!

    Is this helpful?

    leahmaree1992 said on Mar 9, 2009 | Add your feedback

Book Details

  • Rating:
    (4)
    • 5 stars
  • English Books
  • Paperback 160 Pages
  • ISBN-10: 0006530699
  • ISBN-13: 9780006530695
  • Publisher: HarperCollins Publishers
  • Publish date: 1998-06-15
  • Dimensions: 0 mm x 838 mm x 1,270 mm
  • Also available as: Hardcover , Audio CD , Audio Cassette
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