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Reorganize for resilience

putting customers at the center of your business

By Ranjay Gulati


| Hardcover | 9781422117217

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Book Description

There are over three million commercial websites and at least 25 books extolling the virtues of customer centricity in phrases ranging from "customer-centered ...

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Book Details

  • Rating:
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  • English Books
  • Hardcover 270 Pages
  • ISBN-10: 1422117219
  • ISBN-13: 9781422117217
  • Publisher: Harvard Business School Press
  • Publish date: 2010-01-04
  • Dimensions: 168 mm x 1,064 mm x 1,566 mm
  • Also available as: eBook
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