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Reorganize for resilience

putting customers at the center of your business

By Ranjay Gulati

Others | 9781422117217

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Book Description

There are over three million commercial websites and at least 25 books extolling the virtues of customer centricity in phrases ranging from "customer-centered ...

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Book Details

  • English Books
  • Others 270 Pages
  • ISBN-10: 1422117219
  • ISBN-13: 9781422117217
  • Publisher: Harvard Business School Press
  • Pub date: Jan 04, 2010
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9781422117217 Others $35.00 $24.63 The Book Depository
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