Reorganize for resilience
putting customers at the center of your business
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There are over three million commercial websites and at least 25 books extolling the virtues of customer centricity in phrases ranging from "customer-centered ...
- English Books
- Hardcover 270 Pages
- ISBN-10: 1422117219
- ISBN-13: 9781422117217
- Publisher: Harvard Business School Press
- Publish date: 2010-01-04
- Dimensions: 168 mm x 1,064 mm x 1,566 mm
- Also available as: eBook