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Satisfied Customers Tell Three Friends, Angry Customers Tell 3,000

Running a Business in Today's Consumer-Driven World

By Pete Blackshaw

(3)

| Hardcover | 9780385522724

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Book Description

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Book Details

  • Rating:
    (3)
    • 5 stars
  • English Books
  • Hardcover 193 Pages
  • ISBN-10: 038552272X
  • ISBN-13: 9780385522724
  • Publisher: Broadway Books (A Division of Bantam Doubleday Dell Publishing Group Inc)
  • Publish date: 2008-10-15
  • Dimensions: 135 mm x 896 mm x 1,392 mm
  • Also available as: Audio CD
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