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In this second edition, each chapter has been thoroughly revised to reflect the diverse recent changes in public bureaucracy. Current literature, charts, and data from the 90s are incorporated and synthesized into this comprehensive introductory text. The book gives students a contemporary, in-depth look at the vast network of public agencies, nonprofit organizations, and private businesses that make up all levels of public bureaucracy. Myths and realities of bureaucracy are examined descriptively and analytically without any pleading for a specific reformist view. Stillman describes bureaucracy as it is, not as it ought to be. This unique perspective enables students to see bureaucracy as a neutral mechanism shaped by what individuals put into it.