This is a practical book if you want to learn about applying emotional intelligence in the workplace, especially developing programs for the development of EI. The book only spends the opening few chapters to talk about EI and the rest is how-to for applying it. If you are new to EI, read the original EI book by Goleman first and then read this.
My main comment for this book is that, when you read it, keep in mind that this is co-written by Goleman, whose approach to EI is only one way of looking at emotional intelligence as a construct. I would say that the book is a little biased because it does not talk about Goleman's model's flaws (duh!). It doesn't reduce the book's strength as a great book on applying EI in a workplace, but please keep in mind that it is only one view. For example, the book never tells you that Bar-on EQ-i assessment is a better researched tool for assessing emotional intelligence, nor does it talk about using / incorporating other emotional intelligence models as means to develop an emotionally intelligent workplace. In short, just remember that the book is about Goleman's emotional intelligence, not all of emotional intelligence....Continua