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The Managed Heart

Commercialization of Human Feeling, Twentieth Anniversary Edition, With a New Afterword

By Arlie Russell Hochschild

(1)

| Paperback | 9780520239333

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Book Description

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this Continue

In private life we try to induce or suppress love, envy, and anger through deep acting or "emotional work," just as we manage our outer expressions through surface acting. But what happens when this system of adjusting emotions is adapted to commercial purposes? Hochschild examines the cost of this kind of "emotional labor." She vividly describes from a humanist and feminist perspective the process of estrangement from personal feelings and its role as an "occupational hazard" for one-third of America's workforce.

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Book Details

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  • English Books
  • Paperback 330 Pages
  • Edition: 2
  • ISBN-10: 0520239334
  • ISBN-13: 9780520239333
  • Publisher: University of California Press
  • Pub date: May 05, 2003
  • Dimensions: 1355 mm x 968 mm x 129 mm Just how big is that?
  • Also available as: Hardcover
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9780520239333 Paperback $24.95 $22.23 bn.com
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