What do your people at work and your spouse and kids at home have in common with a five-ton killer whale? This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal ...
trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between "GOTcha" (catching people doing things wrong) and "Whale Done!" (catching people doing things right).