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The 'Dabawalas' is the story of the dabawalas in Mumbai and the lessons that are to be learnt for building lasting success based on values. It's the story of Mumbai's homemade food delivery mean, a 115 year old enterprise that is run by semi literate group of people and still has an error rate of o ... (continue)
The 'Dabawalas' is the story of the dabawalas in Mumbai and the lessons that are to be learnt for building lasting success based on values. It's the story of Mumbai's homemade food delivery mean, a 115 year old enterprise that is run by semi literate group of people and still has an error rate of one in 16 million transactions! The success of the business depends on their ability to deliver all the dabas on time and the fact they have managed to achieve it with such a low error rate is remarkable.
The book comprises of dialogues between Raghunath Megde (President of Dabawala Organization), Gangaram Talekar (General Secretary of Dabawala Organization), Anita Dalal (a journalist and well-known business consultant) and the author, Shrinivas Pandit.
The theme of the book is pretty simple in that the dabawalas did not get lost in the mad rush to increase their profits and thus burdening the customer. They truly believe in and practice the maxim "Customer is God". It's an inspirational story and helps reinforce the fact that values and ethics are more important than anything else.
In addition to the dialogues, it would have been interesting to see elaboration on some of the ordeals that the dabawalas go through and additional stories/dialogues with other members in the hierarchy in addition to Raghu and Gangaram.
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