It is because they are so human -- so much like the rest of us -- that makes the way they rise to the challenge of September 12 such an inspiring story about how America really works.
A Customs inspector somehow has to guard against a nuclear bomb that could be hidden in one of the thousands of cargo containers from all over the world sitting on his dock in New York harbor.
A young woman in New Jersey, suddenly widowed with three young children, doesn't know how to get the keys to her husband's car, much less how she can challenge the head of a federal victims' fund.
An entrepreneur in Silicon Valley, who makes machines that screen luggage for bombs, can't decide if this crisis is an opportunity he should seize.
Attorney General John Ashcroft has no idea how to find the new, hidden enemy living among us.
The young, just-hired director of the American Civil Liberties Union wonders how he can keep Ashcroft from going too far.
The CEO of a giant insurer has to decide whether to risk economic panic by not paying damage claims that he might legally be able to avoid.
Red Cross President Bernadine Healy has to figure out how to collect and allocate donations while dodging a hostile board of directors.
Career civil servant Gale Rossides has to recruit and train the largest workforce ever hired by the government -- the new airport passenger screeners.
A proprietor of a shoe repair shop -- helped by two young women, pro bono lawyers -- has to rebuild a business buried in the rubble of Ground Zero.
A Detroit Border Patrol agent -- whose bosses want to fire him for speaking out about how unprotected his stretch of border is -- has to choose whether to risk his family's livelihood by sounding the alarm.
Tom Ridge has to run through a bureaucratic wall to mount a true homeland security defense.
Drawing on 347 on-the-record interviews and revelations from memos of government meetings, court filings, and other documents, Brill gives us a front-row seat as these and other players in this real-life drama cross paths in a series of alliances and confrontations and fight for their own interests and their version of the public interest.
The result is a gritty story -- and trailblazing journalism -- that inspires us not because these Americans or their country are perfect, but because they were tough enough, anchored enough, and living in a system that encouraged and enabled them to meet the awesome challenges they faced.