Success coach Dr. Tim Ursiny shows us that, yes, conflict can be a good thing, and facing up to it can lead to fantastic results! The Cowards Guide to Conflict gives strength, techniques, motivations and challenges to the people who need it most. With an open, step-by-step approach, it shows you how to prepare, maintain your integrity and work toward resolution.
Interactive exercises and examples from both the workplace and home will coach and motivate you to effectively deal with all types of conflict situations, with results that empower and really work!
--Make conflict less frightening...quickly!
--Avoid the top 10 mistakes made when dealing with upset people
--Build your knowledge, skills and confidence
--Discover the 5 communication styles we all use to face conflict