In First, Break All The Rules, Marcus Buckingham and Curt Coffman of the Gallup Organization present the remarkable findings of their massive in-depth study of great managers across a wide variety of situations. Some were in leadership positions. Others were front-line supervisors. Some were in Fortune 500 companies; others were key players in small, entrepreneurial companies. Whatever their situations, the managers who ultimately became the focus of Gallup's research were invariably those who excelled at turning each employee's talent into performance.
In today's tight labor markets, companies compete to find and keep the best employees, using pay, benefits, promotions, and training. But these well-intentioned efforts often miss the mark. The front-line manager is the key to attracting and retaining talented employees. No matter how generous its pay or how renowned its training, the company that lacks great front-line managers will suffer.
Buckingham and Coffman explain how the best managers select an employee for talent rather than for skills or experience; how they set expectations for him or her -- they define the right outcomes rather than the right steps; how they motivate people -- they build on each person's unique strengths rather than trying to fix his weaknesses; and, finally, how great managers develop people -- they find the right fit for each person, not the next rung on the ladder.
This audiobook is the first to present this essential measuring stick and to prove the link between employee opinions and productivity, profit, customer satisfaction, and the rate of turnover. There are vital performance and career lessons here for managers at every level, and, best of all, the audiobook shows you how to apply them to your own situation....Continua
Un po' ripetitivo riguardo a certi concetti, ma è indubbio che si tratti spesso di concetti sacrosanti, riportati dall'intervista con manager di successo. Ad esempio, non è corretto trattare tutti allo stesso modo perché non siamo tutti uguali, e sarebbe quindi solo una semplicistica, comoda ed egoistica semplificazione. Altro concetto importante è che ognuno di noi ha talenti diversi ed è più o meno portato per certi lavori o certe mansioni, quindi è meglio cercare di trovare il lavoro giusto per una certa persona, che voler cambiare le persone perché facciano il lavoro che non è giusto per loro. Una lettura interessante....Continua
I love Marcus Buckingham's books. At last, someone who strives on helping us build on our strengts instead of being overwhelmed by our flaws.
This book dared me to be different in my management style. It's just common good sense.