How to manage your boss
Title: How to manage your boss – Developing the perfect working relationship
Author: Ros Jay
Part I: Knowing your boss
Chapter 1: Understanding your boss
1. What does the boss actually do?
2. What sort of boss have you got?
You need to identify your boss’s working style so you can do your best to fit in with it.
l Laid Back
l Concerned with detail
l Focused on the big picture
3. What are your boss’s strengths and weaknesses?
4. How does your boss communicate?
Some bosses tell their team everything they can, and others are naturally highly secretive.
5. What motivates your boss?
l A convivial working atmosphere
l A feeling of being in control
l A sense of order
l A relaxed atmosphere
l Positive attitudes
l Good relations with other people
6. What stresses your boss?
l Time pressure
l Pressure from senior management
l A noisy atmosphere
l Not being consulted by team members
l Being bothered with what they see as petty details
l Lack of organization
7. What pressures is your boss under?
Look at your boss’s prevailing attitudes in the light of the corporate culture, and you will often see a pattern.
Chapter 2: Are you part of the problem or part of the solution?
1. Building your skill base
Just one word of caution here: make sure you don’t bite off too much. Don’t promise more than you can deliver.
2. Improving your overall image
6. Positive attitude
Your boss wants people around them they like and enjoy spending time with. A good personal relationship does wonders for your professional relationship.
9. Managing your time effectively - Clear 15 minutes a day
Trust no one. If someone says they’ll call you back, write it down anyway.
11. Manage your dairy
Yearly planning, Monthly planning, Weekly planning
Chapter 3: Developing specific skills
1. What are your strengths
The reason you need to recognize your strengths is so that you can capitalize on them.
2. What are your weaknesses?
3. What motivates you?
If you feel demoralized it’s likely that your boss is failing to provide whatever it is that you need to feel enthused and positive.
4. What stresses you?
Chapter 4: Work stress and how your boss can add to it
If you know you need an uninterrupted spell, and you know your boss is likely to interrupt, clear it with them before you start.
2. Work overload
Some bosses are very unorganized and frequently dump work on you at the last minute.
3. More than one boss
l Get them talking
l Anticipate trouble
l Last-minute hiccups
You may be wondering – what happens when one of your bosses is senior enough to overrule the other.
Chapter 5: Create the perfect relationship with your boss
1. be popular
2. be willing to do a little extra
3. identify with the organization
4. take criticism well
5. write competently
Don’t rely on computer spellcheckers. They’re great for a first sweep through a piece of writing, but they miss a great deal of mistakes.
6. be open-minded
7. accompany every problem with a solution
8. praise but don’t flatter
9. be loyal
10. under promise and over deliver
Never give the earliest time you think you can manage – you can only disappoint if things go wrong and you’re late.
1. splash out on expenses
2. badmouth your ex-boss
3. complain about menial tasks
4. bear grudges
5. go over your boss’s head
6. confront the boss in front of other people
7. repeat mistakes
9. bother your boss when they’re busy
10. upstage your boss
Part II: Building your skills
Chapter 6: How to cope with emotions
1. Your emotions
2. The boss’s emotions
a. Justified anger
b. Tactical anger
e. Positive emotions
Chapter 7: How to b assertive
1. Not submission
2. Not aggression
It’s quite true that aggressive behaviour can often get us what we want – in the short term.
3. But, assertiveness
a. show respect for others
b. express your feelings
If your boss – or anyone else – makes you feel angry, hurt, offended, sidelined, humiliated or anything else, the assertive response is to tell them so.
c. be honest
Mind your language:
i. I feel…
ii. I ‘d like to…
iii. Shall we….
iv. How about…
v. What do you think?
vi. How do you feel?
d. learn to stand your ground
i. is upright but relaxed
ii. doesn’t impinge on the other person’s personal space
iii. involves plenty of direct eye contact
e. be able to say ‘no’
If you are under-assertive, you may well find it difficult to say no to people who ask you favours, especially your boss.
Chapter 8: How to listen … and be listened to
1. Eliminate poor listening
2. Listening actively
Once you’ve dealt with the barriers to listening, you can start actively listening to the other person.
3. Silent Signals
4. Getting other people to listen
A boss who doesn’t listen is often inclined to blame any lack of communication on you rather than themselves.
Chapter 9: How to use feedback techniques
Ten steps to feedback
Just to summarise, here are the key steps to holding a productive and effective feedback session:
1. Arrange a meeting in advance which is private, uninterrupted and gives you plenty of time to talk
2. Think through the key points you want to make, and how you will phrase them. Get examples ready in case your boss asks for them.
3. Tell the boss what the problem is, starting your explanation, ‘I feel… when you …’ Explain why this is such a problem. Give them examples if they ask for them.
4. Listen (properly) while your boss replies, and be prepared to take any negative comments on board.
5. Give you boss examples of times they have exhibited the kind of behaviour you prefer.
6. Pick your words carefully. In particular, avoid provocative expressions, exaggeration, judging or labeling.
7. Once the issue has been clearly outlined, from both points of view, offer a solution that takes your boss’s comments into account.
8. Be prepared to compromise; if you both give some ground neither of you will come away feeling short-changed.
9. When you have discussed the options, agree a solution that suits you both and recap to make certain you’re both clear about what action you’ll take.
10. Set a follow-up session for a few weeks ahead to review your joint progress....Continua