Raving Fans: A Revolutionary Approach to Customer Service by Ken Blanchard and Sheldon Bowles uses a parable to present a logical business approach to customer service, from the goals of the organization, customer interactions, and a tie in of compensation and rewards. Diverse examples are used to illustrate the different parts of the process. The book presents cohesive and valuable lessons despite a somewhat cutesy and stylized writing approach.
Read my complete review at: http://www.memoriesfrombooks.com/2015/06/raving-fans-revolutionary-approach-to.html...Continua
The following review is based on having read 100+ books in this genre.
Raving Fans is an easy read based on: discovery, decision making, visioning, focus and delivery.
Want to learn something about running a business?
Read Raving Fans....Continua
Patricia A. Rudder is looking forward to reading this book.
Brian Weinstock is looking forward to reading this book.