Although the title of the book is for negotiation, you can consider this as a communication guidebook. Even though I like Larry King's "How to Talk to Anyone, Anytime, Anywhere" more than this one, I still rate this book highly. In addition, th examples the author used are very illustrative!
- be soft, not hard (such as take it or leave it)
- provide options, with your baseline as the better option
- weakness can somehow become your strength
- take it personal. Nobody want to talk to robot
- dont complain. Just make your needs known
- ask "what if?", say "I don't understand" ...
- anticipate the impact of deadlines
- try to achieve win-win
- don't negotiate with those who have no authority
- everything can be negotiated
the longer the other party invests his time, the stronger your bargaining power will be....Continua