Bank 2.0 by Brett King
Bank 2.0 by Brett King

Bank 2.0

How Customer Behavior and Technology Will Change the Future of Financial Services
by Brett King
(*)(*)(*)(*)( )(5)
0Reviews0Quotations0Notes
Description
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.
Community Stats

Have it in their library

Is reading it right now

0

Are willing to exchange it

About this Edition

Language

Publication Date

2010

Format

Hardcover

Number of Pages

380

ISBN

9814302074

ISBN-13

9789814302074