Quality Management by David L. Goetsch, Stan Davis
Quality Management by David L. Goetsch, Stan Davis

Quality Management

Introduction to Total Quality Management for Production, Processing, and Services
by David L. Goetsch, Stan Davis
( )( )( )( )( )(0)
0Reviews0Quotations0Notes
Description
This easy-to-use book gives future managers, engineers, technologists and technicians both the tools and know-how to guide an organization to world-class quality and competitiveness. Straightforward in approach, it helps readers understand both the “big picture” behind Total Quality Management as well as its individual elements, and readily applies theories and principles to the real world today. Organized into two part: quality management's philosophy and concepts; and tools and techniques. Examines global integration and Asian economic trends; the future of quality management; revolutionary thinking in strategic planning; beliefs vs. behavior and why they are often different; global partnering and education/business partnerships; value perception and customer loyalty; problem-solving in a total-quality setting, and much more. For anyone interested in learning more about quality management.
Community Stats

Have it in their library

0

Are reading it right now

0

Are willing to exchange it

About this Edition

Language

English

Publication Date

Jun 11, 1999

Format

Hardcover

Number of Pages

778

ISBN

0130116386

ISBN-13

9780130116383