Bank 2.0
by Brett King
(*)(*)(*)(*)( )(5)
The financial crisis is just beginning for retail institutions. Ninety to ninety-five per cent of bank transactions are executed electronically today. The Internet, ATMs, call centres and smartphones have become mainstream for customers. But banks still classify these as alternative channels and maintain an organisation structure where Branch dominates thinking. Continued technology innovations, Web 2.0, social networking, app phones and mobility are also stretching traditional banking models to the limit. BANK 2.0 reveals why customer behaviour is so rapidly changing, how branches will evolve, why cheques are disappearing, and why your mobile phone will replace your wallet all within the next 10 years.

Anobians having it in their library12

Followers Books Reviews
Felicia
Felicia

Italy

36 156 0
蘇 1
蘇 1

Taiwan

0 68 0
Andyhoobin
Andyhoobin

Australia

17 5,979 0
Lula1977
Lula1977

Milano, Italy

64 392 65
Giovannirossi67
Giovannirossi67

Italy

0 14 2
NoName
NoName

Planet Earth

37 80 0
書海泳者 Booksea swimmer
書海泳者 Booksea swimmer

Taipei, Taiwan

9 992 8
Mataksing
Mataksing

Hong Kong, Hong Kong SAR China

9 432 0
batpad
batpad

Milano, Italy

31 702 52
oessa
oessa

Jordan

0 1 0