Defensive Design for the Web

How to improve error messages, help, forms, and other crisis points (VOICES)

Average vote of 41
| 3 total contributions of which 3 reviews , 0 quotes , 0 images , 0 notes , 0 video
Let's admit it: Things will go wrong online. No matter how carefully you design a site, no matter how much testing you do, customers still encounter problems. So how do you handle these inevitable breakdowns? With defensive design. In this book, the ...Continua
Jaemi K
Ha scritto il 08/10/08

Really great look at steps you can take to disaster-proof your site. Make errors friendly, make forms less intimidating and more helpful, etc. This was a really quick read. Full of great tips, and humor too.

Ha scritto il 17/09/07
As the title of the book said, it's defensive, but there's a saying that a good defense is the start of a good attack. Read this book and avoid the errors it named can surely make your web much better and lose less visitors and customers. Losing les...Continua
Greg Sung
Ha scritto il 13/10/05
From the makers of Tadalist, Basecamp, Backpack, etc, this is a handy reminder of oft-overlooked things to take care of in web usability design. The graphic examples are clear and the words are used economically. Not exactly in-depth, but nonetheless...Continua

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