Difficult Conversations

How to Discuss What Matters Most

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The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult ...
Waleswong
Wrote 8/28/11
Most difficult conversations are the compounds of 1) we believe we know the truth so we are right 2) we guess the intention of the other parties 3) the other party is to be blamed 4) suppress our feelings in professional communication 5) Identity: wh...Continua

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